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What is the best way to contact Button Sound Book Store?
The absolute best way to contact us is to send an email to customerservice@hbdesign.org. If you contact us by phone, you will reach our company voice mail where you can leave a message. For status of orders or for matters requiring immediate attention, please contact us via email.
To Find the Shipping Cost
To find the shipping cost for an order, simply place the items in your cart. Our shipping costs are based on number of books, total weight, and shipping method. Shipping and handling cost estimates that appear in the cart are calculated with our lowest cost shipping method and assume all items in the cart are going to one address.
What Is Your Time Arrangement ?
Domestic Standard shipments are expected to arrive within 4 to 14 business days after shipping (they may take as long as 21 business days). Domestic Expedited shipments are expected to arrive within 2 to 6 business days after shipping. International Standard shipments are expected to arrive in 3 to 6 weeks (they may take 8 to 12 weeks on account of delay in customs). Marketplace shipping times are not guaranteed and the actual performance varies by seller.
When I'll Recieve My Order?
If you place an order choosing Internet processing and pay by credit card, it takes up to 2 days for order processing. Then we will ship it to you. If you use Standard Delivery, it takes 6 to 10 days (total up to 12 days). With Priority Mail, shipping takes 3 to 5 days (total up to 7 days). With Express Delivery shipping takes 1 to 2 days (up to 4 days).
If I Use Fax/Mail Order Processing and Pay by Check, When I'll Receive My Order?
If you paid by check, our bank need additional time to clear you check. For California's check it takes 2-4 days, for other states in USA it takes 4-6 business days, for foreign check it takes 2-6 weeks. After check will be cleared, we'll ship your order.
How do I cancel an order?
You can send us an email requesting that we cancel the order. You should include your name and order number in the email. Once we receive the email and confirm that the order has not been shipped, we will cancel your order and send you a "Confirmation of Cancellation" for your order. Your credit card number will be charged back with refund. Please note that until you receive a "Confirmation of Cancellation" email, the order has not been canceled.
Who pays for the shipping with a return?
That depends. If it was our mistake, we will pay for shipping. Otherwise, the recipient (or owner of the billing card of record) must pay for the shipping of any returns. This includes package refusals and packages that are otherwise undeliverable due to no fault of ours.
Do you have a physical store location?
Although we don't have a physical store location, we do our best to provide accurate product information and detailed pictures so that your product questions are easily answered at the site. Yes, we sell through couple of retail stores in Whatcom County, WA.
When do you charge my credit card?
Payments will charge your credit or debit card for your purchase when you place your order.
Do You Still Have Questions?
If you didn't find the answer you were looking for, you can contact us, and one of our Customer Service Associates will be happy to help you.
You may contact us any time. We're happy to serve you 24 hours a day, 7 days a week!
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